My Account & Troubleshooting

Let's solve any issues together!

  • Supergreat Refund Policy Promoted article

    Cancellations For Sales Sales orders cannot be cancelled. For requests related to damages, exchanges, and returns, pl...

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  • Tracking Purchases and Rewards Promoted article

    Eager for your reward or purchase to arrive?  You can now track your orders in the app! 🎉 Simply tap on your Supercoi...

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  • Shipping to the USA 🇺🇸

    Quick tip   Our warehouse needs 3 days to process rewards from the date they're redeemed. It then takes about 1-4 we...

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  • Phone number change

    Remember how we only allow 1 active account?  Well here's the exception!  If you change your phone number, we'll need...

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  • Delete your account

    *heavy sigh* We're truly sorry to see you go 😞 Go to your profile and press the icon (=) in the top left corner. Scro...

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  • Report missing Supercoins

    Something missing? Submit a request here with the details. Make sure to include your Supergreat username, the email a...

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  • Regain access to your account

    If your account has been flagged or disabled, please review our Community Guidelines & Policies.  If it still doesn't...

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  • Delete your reviews

    To delete one of your reviews, tap your Profile on the bottom right corner of the app.  From your profile, find the r...

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  • Report a bug or problem

    Does something seem off or broken? Try these few steps before reaching out: Make sure your iOS and app are up to dat...

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