My Account & Troubleshooting
Let's solve any issues together!
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Supergreat Refund Policy
Cancellations For Sales Sales orders cannot be cancelled. For requests related to damages, exchanges, and returns, pl...
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Tracking Purchases and Rewards
Eager for your reward or purchase to arrive? You can now track your orders in the app! 🎉 Simply tap on your Supercoi...
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Shipping to the USA 🇺🇸
Quick tip Our warehouse needs 3 days to process rewards from the date they're redeemed. It then takes about 1-4 we...
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Phone number change
Remember how we only allow 1 active account? Well here's the exception! If you change your phone number, we'll need...
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Tips for earning Supercoins
There are many ways to earn Supercoins, but the best way to earn Supercoins is by making high caliber reviews on prod...
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Delete your account
*heavy sigh* We're truly sorry to see you go 😞 Go to your profile and press the gear icon (⚙️) in the top right corne...
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Report missing Supercoins
Something missing? Submit a request here with the details. Make sure to include your Supergreat username, the email a...
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Regain access to your account
If your account has been flagged or disabled, please review our Community Guidelines & Policies. If it still doesn't...
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Delete your reviews
To delete one of your reviews, tap your Profile on the bottom right corner of the app. From your profile, find the r...
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Report a bug or problem
Does something seem off or broken? Try these few steps before reaching out: Make sure your iOS and app are up to dat...