My Account & Troubleshooting

Cancellations For Sales Sales orders cannot be cancelled. For requests related to damages, exchanges, and returns, pl...

Eager for your reward or purchase to arrive? You can now track your orders in the app! 🎉 Simply tap on your Supercoi...

Quick tip Our warehouse needs 3 days to process rewards from the date they're redeemed. It then takes about 1-4 we...

Remember how we only allow 1 active account? Well here's the exception! If you change your phone number, we'll need...

*heavy sigh* We're truly sorry to see you go 😞 Go to your profile and press the icon (=) in the top left corner. Scro...

Something missing? Submit a request here with the details. Make sure to include your Supergreat username, the email a...

If your account has been flagged or disabled, please review our Community Guidelines & Policies. If it still doesn't...

To delete one of your reviews, tap your Profile on the bottom right corner of the app. From your profile, find the r...

Does something seem off or broken? Try these few steps before reaching out: Make sure your iOS and app are up to dat...