Cancellations
For Sales
Sales orders cannot be canceled. For requests related to damages, exchanges, and returns, please defer to the brand or retailer’s brand policy. See below.
For Reward Drops
Reward drops are final sale.
Damages
For Sales
Brands are responsible for replacing any products that arrive damaged. In the case of damaged products, please reach out to the brand to resolve the issue. Be sure to include your order number, product name, and image of the damage. Be sure to mention you ordered from Supergreat!
For Reward Drops & Supergreat Presents
No refunds (if awarded) will be issued without an image of the damage. To process a claim, please fill out this form.
Exchanges
For Sales
Exchanges follow the brand’s exchange policy for products ordered accidentally or in the incorrect shade or color. In the event of an exchange request, please reach out to the brand to resolve the issue. Be sure to include your order number, product name, reason for exchange. Be sure to mention you ordered from Supergreat.
For Reward Drops & Supergreat Presents
Supergreat does not accept exchanges.
Returns
For Sales
Returns follow the brand’s return policy. Supergreat does not accept returns. In the event of a return request, please contact the brand to resolve the issue. Be sure to include your order number, product name, reason for return. Be sure to mention you ordered from Supergreat.
For Reward Drops & Supergreat Presents
Supergreat does not accept returns.
No-Fault Re-Ship
For Sales
If your order gets sent back or does not arrive to you, contact the brand. Be sure to include your order number, product name, and confirm your address. Be sure to mention you ordered from Supergreat.
For Reward Drops & Supergreat Presents
Please ensure that you have the correct address listed in your profile. Due to the limited supply of product, Supergreat cannot reship items or redirect shipments once they’ve been sent out.
Note: This policy is subject to change without notice.